Making Sense of Transformational Methodologies

  • April 25, 2017
  • 6-9pm
  • Iona College, Arrigoni Center, 715 North Avenue New Rochelle, NY 10801

As healthcare organizations are challenged to maximize clinical, operational and financial performance, many hospitals have chosen to employ transformational process improvement initiatives. These efforts include Six Sigma, Lean, Work-Out™, and Change Acceleration Process among others. Understanding the practical differences, barriers to use, and realized organizational benefits can be challenging. Practitioners versed in the use of various performance transformation methodologies will provide an overview of the methodology and share their experience regarding the use of these approaches.

This program offers 1.5 face-to-face credits


6:00 – 7:00       Networking reception and registration

7:00 – 8:30       Panel Discussion and Q&A

8:30 – 9:00       Networking and coffee



John Tiffany

Sr. Manager, Lean Six Sigma Master Black Belt

John Tiffany is a Lean Six Sigma Master Expert and Process Excellence lead, serving in northern Ohio and the Northeast Region. He identifies, prioritizes, and leads projects to reduce process waste and improve quality of healthcare and management services. Mr. Tiffany works with Sodexo service providers and client solution development teams solve complex problems, reduce process complexity, and improve the capability of Sodexo and client employees to contribute to Continuous Improvement. Mr. Tiffany provides Lean Six Sigma training and on-site support.
Before joining Sodexo, John worked as a Lead Six Sigma Expert and as a Senior Program Manager with Raytheon Company, where he was certified to lead projects valued in excess of $100M. Earlier in his career at Raytheon, he was a scientist and inventor, developing advanced technology weapons system designs for missile launch control systems and unmanned aerial vehicles. Earlier, he served as an Army Strategic Intelligence Officer, preparing plans for strategic operations, briefing and managing major crises, and leading teams in the conduct of Special Operations.



Lucy Xenophon

Chief Transformation Office

Dr. Xenophon has served as the Chief Transformation Officer at Mount Sinai St. Luke’s since May of 2014.  Previously, she was the Medical Director for Improvement Science at NuHealth/Nassau Health Care Corporation (the public benefit corporation I ran); the Director of Program Evaluation for the Krasnoff Quality Management Institute at North Shore – LIJ (now Northwell); and for twenty years a practicing Radiologist.  She is Certified in Medical Quality and is an advanced LEAN practitioner (she implemented my LEAN program at NuHealth and at Mount Sinai St. Luke’s).  This past year, Lucy presented at the IHI annual conference on LEAN work developed and implemented at Mount Sinai St. Luke’s to improve patient throughput.


Donna McHale

Principal, Healthcare Transformation Services

Ms. McHale is responsible for development and delivery of strategic consulting services for the Healthcare Transformation Services business of Philips Healthcare. Donna is a recognized expert in the healthcare industry in the areas of process improvement, strategic planning and positioning, operational management, organizational and project management, change management, and transformational leadership. During her 30+ year career, she has gained real-world experience with healthcare systems, consulting firms, and software companies. She has a broad based understanding of healthcare at all levels of business with extensive experience managing challenging complex projects and change initiatives. Donna joined Philips in 2014. Prior to Philips, she was a consulting practice leader for a healthcare firm as well as several Fortune 500 companies. She built successful programs and solutions based on a strong understanding of the business objective and needs. She has extensive experience in regards to healthcare strategic planning and performance improvement as well as in the planning, selection, and implementation of large, multi-application, multi-entity electronic health records. She has worked with EHRs including Allscripts (Eclipsys), Cerner, McKesson (HBOC), Picis, and Siemens (SMS). Donna is an active member of the Healthcare Information and Management Systems Society (HIMSS), American Health Information Management Association (AHIMA) and American College of Healthcare Executives (ACHE). Donna was president and owner of a consulting firm specializing in performance improvement as well as EHR system planning and implementations with clinical transformation. Her performance improvement programs have saved community hospitals and large healthcare organizations millions of dollars in annual savings. She holds a BS in medical record administration from the University of Illinois.




Parking Instructions

Arrigoni Center, is building 18 in the lower right corner of the map and is actually an old stone cathedral. There is parking in lots A and B directly across the street from Arrigoni. Additional parking on the northern end of the campus in the parking garage which is across the entire campus.