Webinar: Adapt & Adjust – Transformative Leadership in Managing Crisis

  • October 08, 2020
  • 3:00PM
  • Zoom Webinar


Preparing for an unplanned or unexpected event, such as a natural
disaster, pandemic, civil disturbances, medical error or labor disputes
(e.g., union labor) causes physical, psychological and emotional stresses
that can overwhelm employees, medical staff, patients and communities.
In the event of a crisis, the quality and efficiency of care delivery may
be challenged and typically takes a toll on every part of the organization.
Lack of the unknown or uncertainty is also a challenge that healthcare
leaders face in the time of crisis. Healthcare leaders need to understand
ways to prepare their organization for unforeseen circumstances, which
includes developing a communication plan, managing organizational
resources, such as medical supplies, levels of patient care and leveraging
local and state resources and funding.

This panel discussion will provide insight and perspectives on ways to
manage an unforeseen crisis within the healthcare organization and its
community. It will include how healthcare leaders can better prepare and
respond to a community or healthcare crisis, or health surge event or
unanticipated response.

Topics for Discussion:

  • Personal insight of strategies to address an adverse event as well as why the topic is important for healthcare leaders.
  • Organizational definitions of “crisis”
  • Personnel and organizational roles involved with crisis management
  • Need for alignment with community, local, governmental organizations and agencies
  • Risk mitigation considerations in crisis management
  • Key take-aways for the audience to replicate at their organization

Receive ACHE Qualified Education Credit by attending this program.



Jenna Mandel-Ricci

Vice President, Regulatory and Professional Affairs
Greater New York Hospital Association


Nicholas Gavin, MD, MBA, MS

Vice-Chair of Clinical Operations, Emergency Physician
Columbia University Vagelos College of Physicians and Surgeons/NYP Hospital


Anne Dickerson

VP of Administration and Planning
Mount Sinai Doctors Faculty Practice


Linda Reissman

Director, Emergency Management
Memorial Sloan Kettering Cancer Center


Anthony Costello

Senior Vice President, Professional and Support Services
Westchester Medical Center Health Network


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