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Quality of care should not vary on the basis of the patients’ socioeconomic, ethnic, gender, or geographic background. It is known, however, that there is a healthcare divide in the U.S. especially in vulnerable populations including those lacking health insurance (or are underfunded), low-income families, racial and ethnic minorities, and LGBTQ populations. The Affordable Care Act aimed to address access and equity of care issues by expanding health insurance coverage. Deficits in access to care change the way healthcare is delivered and financed.
To embrace diversity is a core principle of the healthcare management profession and is also an ethical and business imperative. Healthcare organizations must ensure their staff is educated on disparities to appropriately address the needs of patients from diverse cultural and economic backgrounds to provide equitable high-quality care to all. It has been shown that patient-centered care improves clinical outcomes and patient satisfaction while reducing medical errors and costs. Eliminating healthcare disparities provides a strategic component to ensure organizational excellence and long-term financial viability.
Topics for Discussion:
- Racial, ethnic, socioeconomic and other disparities in healthcare delivery
- The linkage of disparities to quality and safety
- The importance of preventing re-admissions, avoiding medical errors and improving patient satisfaction
- Ways to collect patient data to monitor disparities
- The coordination of healthcare delivery with other community resources including public health services, transportation, language interpretation, social services, housing assistance, nutritional support, and legal services
- Key take-aways for the audience to replicate at their organization
Receive ACHE Qualified Education Credit by attending this program.
Adam Gonzalez, PhD
Licensed Clinical Psychologist
Founding Director of the Mind-Body Clinical Research Center
Stony Brook Neurosciences Institute
Carol L. Brown, MD, FACOG, FACS
Ronald Wyatt, MD, MHA IHI Fellow
Mecca Mitchell, Esq.
During this event we will also present the 2020 Diversity & Inclusion Leadership Award
The Diversity & Inclusion Leadership award began in 2016 to recognize an organization’s commitment to promoting diversity and inclusion initiatives and programs. Recipients of the award are evaluated based on the American Hospital Association and Institute for Diversity in Health Management #123Pledge principles demonstrating their dedication to improving the collection and use of race, ethnicity and language preference data; supporting cultural competency training; increasing diversity in governance and leadership; and engaging and strengthening community partnerships.
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